Following the digital breadcrumbs, Elias opened his settings. Sure enough, in the "Protection History," his antivirus had flagged a file as a "threat" and locked it away. With a few clicks, Elias: Restored the file from the quarantine list.
For official technical support, you can visit the Lumion Knowledge Base or their Contact Us page.
Look for a Channels folder inside the Lumion install directory. Example path: C:\Program Files\Lumion 12.0\Channels\ If missing or empty, the install is faulty.
Alternatively, set this permanently by going to > Compatibility and checking Run this program as an administrator . Hardware and System Readiness
typically occurs when Windows Security or third-party antivirus software incorrectly identifies a Lumion