While Deming wrote about factories, the PDF is used heavily in hospitals. Nurses and doctors face the "quota" of patient-per-hour. Deming’s argument that quotas destroy quality is directly applicable to reducing medical errors.
Deming's 14 Points are built around several key concepts: w. edwards deming out of the crisis pdf
Please note that some versions may be excerpts or previews, while others may require purchase or subscription. While Deming wrote about factories, the PDF is