| Error Message | Cause | Solution | |---------------|-------|----------| | | The key is already bound to another AnyDesk account. | Log into the original account. If you lost access, contact AnyDesk support with proof of purchase. | | “Invalid license key link” | The URL is malformed or expired. | Double-check the link for extra spaces. Contact your reseller if it’s expired. | | “No internet connection” | Firewall or proxy blocking AnyDesk. | Allow *.anydesk.com and ports 80, 443, 6568 in your firewall. | | “License not showing after activation” | Client not synced with account. | Go to Settings → License → “Synchronize with Account” manually. | | “Account mismatch” | You used a different email to activate than the one in the client. | Ensure you are logged into the same account on both the portal and the AnyDesk client. |

: In the upper-right corner, click the Menu icon (usually three horizontal lines or a person icon).

From the portal, you can assign this license to specific devices in your address book. This is useful for unattended access.

You can activate your license using one of two primary methods within the AnyDesk application: Method A: Manual License Key Entry the license key from your my.anydesk the AnyDesk application on your device. (hamburger icon) in the upper-right corner and select "Change License Key..." your license key into the field and click "Register License Key" AnyDesk Help Center Method B: Sign-In Activation AnyDesk and click the User Profile icon in the upper-right corner. using the email and password you set up in Step 1. Once signed in, the license linked to your account will automatically activate AnyDesk Help Center Important Notes Time Limit: You should activate your key within of receipt to avoid service restrictions. Custom Clients: