Amara's blood ran cold. "It's not supposed to exist anymore. It was the old backdoor—a master override for government monitoring. We decommissioned it five years ago."

: If your decoder remains stuck on a system upgrade screen, it is best to visit a StarTimes Service Center for a manual technician-led upgrade.

: When a new version is available, a message will appear on your screen. Action : Press OK to start the update.

If the OTA update fails, you can perform a manual upgrade using a flash drive.

: Excellent for self-service. It allows you to refresh your signal and upgrade your bouquet (package) instantly without calling customer service. 3. Manual Hardware Reset (The "Soft" Upgrade)