Check your firewall logs to see if traffic from the recorder's IP is being blocked. Add SmartPSS to your firewall's trusted zone or exception list. ESET Security Forum 5. Verify Account Permissions
The "Failed to start playback. NETSDK returns error" message in Dahua SmartPSS or Amcrest Surveillance Pro typically indicates a communication break between the software and the storage device. This error is common when live view works perfectly, but the system fails to retrieve archived footage. Primary Causes for the NETSDK Error failed to start playback netsdk returns error smart pss best
Are you seeing this on or just one, and did it start immediately after a time change ? Check your firewall logs to see if traffic