If you are looking for the BlackBerry KEYone Autoloader, you likely have a problem.

| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | Sahara fail: qsaharaServer fail | USB 3.0 port interference or driver conflict | Switch to a USB 2.0 port. Use a different USB-C cable. | | ERROR: Only nop and sig packets can be received | Wrong Autoloader for your model | Double-check your model number. The BBB100-4 (Verizon) is notorious for rejecting global autoloaders. | | firehose fail: Authentication required | Flashing a signed loader on an unlocked bootloader | Relock your bootloader via fastboot oem lock before running the autoloader. | | Device disconnected during flash | Loose cable or power management | Disable USB selective suspend in Windows Power Options. Use a laptop with a dedicated power supply. | | Anti-rollback check failed | Trying to downgrade to a forbidden version | You cannot flash an older version than the one currently installed. Find an Autoloader with a matching or higher rollback index. |

The BlackBerry KeyOne has multiple variants. You must identify your exact model number before proceeding.

Note: If you have the or Silver Edition , check the model carefully as they are often standard models with cosmetic changes.