: Replaces "Transaction" to reflect engagements across all channels, including AI dialogues.
: In recent updates for the Ranger Project Area, 20 specific COPCs were prioritized, including: copc updated
The release is not the end. The working group has already announced a roadmap for v2.1 (expected Q2 2025): : Replaces "Transaction" to reflect engagements across all
To meet the employee experience requirements, organizations may need to invest in better knowledge management systems (KMS) and desktop consolidation tools to reduce agent friction. 20 specific COPCs were prioritized