Whether you read the leather-bound edition or hunt for the to start applying the scripts tomorrow morning, the warning is the same: Once you learn these tricks, you will see them everywhere. And you will never settle for "let's meet in the middle" again.
Never Split the Difference was written by former FBI hostage negotiator Chris Voss. It challenges traditional “compromise” negotiation (splitting the difference) and instead offers tactical empathy, emotional intelligence, and behavioral psychology-based techniques. never split the difference by chris voss pdf